This project will take an integrated look at the effectiveness of airside and landside CDM and its effectiveness in minimizing the impact upon the traveller. In this work, the passenger becomes the centre of attention, and the goal is to make his journey as short and as efficient as possible, beginning when he leaves his living or working quarters at his origin location and ending when he drops his luggage at home or at the hotel. The possible impediments to travel are highly disruptive events, such as strong snow storms, volcano ash clouds or labour unrest. The coherence and coordination of the many systems that are part of delivering the traveller through an airport will be examined and also, when crisis hits, how well contingency plans can help to minimise penalties to the passenger. The passenger-centric approach also looks at how alternative transport modes and communication can step in during crisis situations to minimize personal disruption.

The study will specifically deliver a broad understanding of systems strengths and weaknesses, the areas where coordination can be improved and an assessment of the implications of disruptive events from many perspectives. It will also deliver a comprehensive update on airside-CDM throughout the world. Clear messages in these areas will help scope the frame for new EU research that can deliver tools and procedures to ensure greater system resilience and a better passenger experience when crises strike.