The aim of EXPECT is to develop methodologies to help National Road Administrations to determine the requirements of different categories of stakeholders and develop effective strategies that address stakeholder expectations. The key areas that will be addressed within the project will include:

• Establishment of who the “stakeholders“ are and their interactions with the different road assets
• An understanding of stakeholder’s perceptions and requirements of the different road assets and the overall network
• Establishment of stakeholder priorities and levels of tolerance (e.g. for unacceptable condition)
• Translation of the factors into measurable parameters (e.g. engineering standards) for the identification of maintenance needs
• Development of methodologies to integrate these factors within the overall asset management process to enable a customer focussed efficient road network.

A cross-asset approach will be adopted to enable optimal allocation of resources to the different asset components to address the short and longer-term requirements of the different stakeholders and deliver value for money.