Research ranges from the role of transport users and their influence on achieving long-term objectives of transport policy to the protection of user rights and interests. It includes improving information provision to transport users and increasing user awareness of the implications of their transport choices and also reviews the needs of groups such as those on low incomes, the elderly, the disabled, and those living in deprived areas. Social inclusion primarily concerns accessibility for those without a car and people with impaired mobility. Research aims at increasing access to employment, leisure and other activities for people from different locations, and with differing access to transport. The theme embraces user perspectives on the quality of transport services, such as reliability, flexibility, comfort, affordability and convenience. This theme also covers research on macro-economic and regional economic impacts of transport policies and transport technologies. Economic and regional impacts occur mainly through the mechanisms of cost savings and improved accessibility, as a result of various EU policy measures, such as TEN-T or cohesion policy. Research focuses on methodologies and tools to estimate the impacts of policies and technologies on economic or regional patterns.