Public transport has a mountain of challenges to surpass. A shift towards a more user-centred marketing approach can be beneficial, but public transport has to transcend beyond the outdated recipe of “conventional marketing for transport suppliers”.
CIPTEC is an EU Horizon 2020 programme, addressing the challenge for ‘Smart, Green and Integrated Transport’. This challenge aims to boost the competitiveness of European transport industries and achieve a European transport system that is resource-efficient, climate and environmentally friendly, safe and seamless for the benefit of all citizens, the economy and society. Horizon 2020 is the biggest EU Research and Innovation programme, reflecting the policy priorities of the Europe 2020 strategy towards smart, sustainable and inclusive growth.
CIPTEC is also a CIVITAS knowledge-generating research project in the area of ‘Tackling urban road congestion’. CIVITAS is the initiative of the European Union that helps cities to implement and test innovative and integrated strategies which address energy, transport and environmental objectives.
- To gather and analyse customer intelligence improving the understanding of urban public transport demand
- Collect market intelligence to allow the demystifying of the urban public transport supply
- Advanced motivational insights undergoing transport related behaviour
- Mapping and identification of promising innovative approaches and co-creation of novel integrated solutions and business models for urban PT
- Translation, validation and capitalisation of results through an extended platform of motivated stakeholders for PT innovation
CIPTEC introduces an integrated approach which draws on the best ideas deriving from marketing (i.e. customer orientation, marketing research, consumer intelligence), consumer behaviour (i.e. advanced motivational research, behavioural experimentation), innovation (i.e. crowd sourcing, collective intelligence, co-creation and co-design of new ideas, fusion of business concepts with social innovation), evaluation (i.e. socioeconomic, technological and ethical) and co-exploitation within a wider than usual stakeholder platform attacking the challenges that hinder the public transport “environment” transition and re-orientation towards increasing PT market shares, thus substantially contributing to urban road congestion reduction in a sustainable manner.
In the frame of CIPTEC, we study the demand side and how its needs are affected by the continuous storm of change but we take a close look to the supply in an attempt to demystify the needs and understand the distinct challenges PT providers face in tackling the same changes. We dig out and map promising existing innovation from PT and adjacent fields but we also put forth a collective intelligence subprogram to crowd-source and co-produce novel approaches to tackle underserved needs. We survey public transport users to appreciate the finer differences in preferences for the promising innovations but we dig deeper looking for motivation triggers able to achieve natural behaviour change – not only in the lab but in real life. We provide a translation-in-a-box of our results but we don’t wait for stakeholders to use them; we work with them to motivate and apply these insights into concrete street-action. We invite the broader community to cooperate along the value chain but we bring along an unexpected ally – social entrepreneurs - to build and apply disruptive models of sustainable and replicable value.Our team is set to provide evidence and innovative tools for achieving growth in European public transport.