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TRIMIS

A MEasurement Tool to determine the quality of the Passenger EXperience

PROJECTS
Funding
European
European Union
Duration
-
Status
Complete with results
Geo-spatial type
Other
Total project cost
€3 542 972
EU Contribution
€2 699 074
Project Acronym
METPEX
Transport mode
Multimodal icon
Transport sectors
Passenger transport

Overview

Call for proposal
FP7-SST-2012-RTD-1
Link to CORDIS
Background & Policy context

Public transport is central to peoples lives and well-being, especially vulnerable groups (e.g. less mobile, elderly and disabled). It is essential in providing access to employment, shops, services and leisure. The need to encourage greater public transport use is critical in achieving sustainability targets. For many, the perception and reality of public transport does not encourage use, especially when multimodal forms of transport are needed. A holistic understanding of passenger experience is critical to develop and support transport accessibility.

Whilst previous research has focussed on different aspects of passenger experience, the diversity of tools developed limits their usefulness, effectiveness and transferability. Given the maturity of research, there is a need to synthesize methods and knowledge, to produce a pan-European standardised tool for use across transport modes and with different passenger groups to focus attention away from the design of discrete elements to the whole journey experience.

Objectives

Taking a holistic approach to the study of the passenger experience will provide a bridge between transport, sustainability, design, accessibility and land use; acknowledging the central importance of mobility to quality of life.

To plug this gap, METPEX will develop an inclusive passenger experience measurement tool for European transport providers, passenger groups and municipalities validated through its use across 8 sites of varying transport complexity. Its development will be informed by the consortiums understanding that data collection methods themselves have to be inclusive.

The data collected will enable the creation and dissemination of service quality and accessibility benchmark indicators. Through its deployment the tool will have far reaching impact in terms of providing more grounded intelligence to inform transport design, accessibility, land use and sustainability, and ultimately improve mobility and quality of life for EU citizens.

Methodology

The development of an inclusive, validated passenger experience measurement instrument is the first step in creating high quality, user centred, integrated, accessible public transport services, which are capable of attracting and retaining public transport users whilst meeting sustainability targets.

To this end, METPEX will (1) develop an integrated approach to the measurement of the whole journey passenger experience that takes into account human (physiological, perceptual, cognitive, sensory and affective) socio-economic, cultural, geographic and environmental factors, (2) assess the costs of ‘inaccessible transport’ for different sectors of society, (3) assess the extent to which the measurement of the passenger experience can be used to drive innovation and attention to transport quality from the customer’s perspective in the transport industry, (4) evaluate the passengers experience from different regions of Europe and support the integration of regional transport networks into an European transport network and (5) facilitate the harmonization of travel behaviour research and analysis across EU countries.

The outcomes of the project will be available for the wider scientific and stakeholders communities at the end of the project, in order to provide more immediate and ready-to-implement evaluation methods related to quality and accessibility issues in the transport system.

Funding

Parent Programmes
Institution Type
Public institution
Institution Name
The European Commission
Type of funding
Public (EU)

Results

Measuring passenger experience

Surveys that are used as a means to improve and encourage the use of mass transit fail to capture the quality of the entire passenger experience. An EU initiative is creating tools to measure passenger experience across whole journeys.

Data on the transit experience of services such as bus and rail is continually collected to better understand the preferences, expectations and opinions of users. No such information exists, however, that takes into account a passenger's journey from the start to the final destination.

With EU funding, the project 'A measurement tool to determine the quality of the passenger experience' (http://www.metpex.eu (METPEX)) is devising solutions that will provide reliable information to transport providers, policymakers and local government on the complete journey.

The focus of METPEX is on developing a standardised measurement and benchmark tool that will evaluate door-to-door public transport and non-motorised journeys like walking and cycling. This will enable all stakeholders to identify needs and gaps and to increase the efficiency and effectiveness of their services.

During the first reporting period, project partners assessed the quality of the passenger experience, and analysed current research and measurement tools and their usefulness. This resulted in more than 20 passenger experience variables for inclusion in the measurement instruments.

The team used the variables to design an online, multi-platform measurement tool. It contains two mobile phone applications, online and offline questionnaires, interviews and focus group protocols.

Researchers also identified the key socioeconomic and technology factors affecting accessibility and mobility in different European regions.

METPEX intends to enhance the quality of the transport experience by delivering integrated, sustainable transport solutions. The project envisions a high-quality, user-centred and inclusive public transport service that attracts and keeps users.

Partners

Lead Organisation
Organisation
Coventry University
Address
Priory Street, Coventry, CV1 5FB, United Kingdom
EU Contribution
€294 955
Partner Organisations
Organisation
F. K. Liotopoulos Kai Sia Ee
Address
K Karamanli 124 Diavata, 57008 Thessaloniki, Greece
EU Contribution
€141 900
Organisation
Instituto Tecnologico Del Embalaje, Transporte Y Logistica
Address
CALLE ALBERT EINSTEIN 1 PARQUE TECNOLOGICO DE VALENCIA, 46980 PATERNA, Spain
Organisation website
EU Contribution
€171 000
Organisation
Kungliga Tekniska Hoegskolan
Address
Brinellvagen 8, 100 44 Stockholm, Sweden
EU Contribution
€360 060
Organisation
Federation Internationale De L'automobile
Address
PLACE DE LA CONCORDE 8, 75008 PARIS, France
Organisation website
EU Contribution
€84 825
Organisation
Signosis Sprl
Address
Avenue Louise 367, 1050 Bruxelles, Belgium
EU Contribution
€239 912
Organisation
Tero Monoprosopi Ike
Address
Antoni Tritsi 21 Building B, 57001 Thermi, Greece
EU Contribution
€82 530
Organisation
Roma Servizi Per La Mobilita Srl
Address
Via Di Vigna Murata 60, 143 Roma, Italy
EU Contribution
€118 300
Organisation
Smart Continent Lt Uab
Address
Kareiviu Gatve 19, 9133 Vilnius, Lithuania
EU Contribution
€171 750
Organisation
Vtm-Consultores Em Engenharia E Planeamento Lda
Address
Avenida 25 De Abril De 1974 23 2 A, 2795 197 Linda A Velha, Portugal
EU Contribution
€120 600
Organisation
Politecnico Di Torino
Address
Corso Duca Degli Abruzzi, 10129 Torino, Italy
Organisation website
EU Contribution
€105 300
Organisation
Anaptyxiaki Grevenon-Anaptyxiaki Anonymi Etaireia Ota
Address
K Taliadouri Odos 16, 51100 Grevena, Greece
EU Contribution
€39 150
Organisation
Interactions Limited
Address
UNIT 2 BEACH COURT, KILCOOLE CO WICKLOW, A63 NH90, Ireland
Organisation website
EU Contribution
€127 350
Organisation
Zurcher Hochschule Fur Angewandte Wissenschaften
Address
Gertrudstrasse 15, 8401 Winterthur, Switzerland
EU Contribution
€277 092
Organisation
Eurokleis S.r.l.
Address
Via Romeo Romei 27, 136 Roma, Italy
Organisation website
EU Contribution
€102 000
Organisation
Integral Consulting R&d
Address
Negustori 14, 23953 Bucharest, Romania
Organisation website
EU Contribution
€262 350

Technologies

Technology Theme
Information systems
Technology
Sustainable urban mobility planning
Development phase
Research/Invention

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